Privacy Policy JQKSlot — Protection of Your Personal Data

Introduction

Jqkslot ("we", "Platform") takes our responsibility to protect the privacy and personal data of every member seriously. This Privacy Policy details how we collect, use, store, protect, and share the information you provide to us when using the jqkslot.wine website and the jqkslot mobile app.

This policy applies to all users of our platform regardless of access method — whether via web browser, Android, or iOS app. We encourage you to read this document carefully and contact us if any section requires further clarification.

By registering a jqkslot account, you give explicit consent to the collection and use of your data as outlined in this Privacy Policy. This consent may be withdrawn at any time by closing your account, though doing so may prevent you from continuing to use our services.

Data We Collect

We collect several categories of information to keep the jqkslot platform running smoothly and to provide you with a safe gaming experience. Below is a detailed breakdown of the data we collect:

Some data is collected directly when you fill in the registration form or submit KYC documents. Other data, such as technical information and game data, is collected automatically while you use our platform.

• Mandatory data: Name, email, phone number, date of birth, and banking details are mandatory for registration and withdrawals. Without this information, we are unable to provide the full service.
• Optional data: Additional information such as a profile photo or communication preferences is optional and can be updated at any time through your account settings.
• Third-party data: In certain cases, we may receive data from payment service providers or identity verification partners for KYC and fraud prevention purposes.

How We Use Your Data

Jqkslot uses collected data solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your consent.

• Account management: Create, verify, and maintain your gaming account, including KYC and age verification processes to ensure compliance with Malaysia's gambling laws.
• Transaction processing: Verify and process deposits, withdrawals, and bonuses. Transaction records are retained for audit and legal compliance purposes.
• Platform security: Detect and prevent fraud, money laundering, unauthorized access, and suspicious activity using real-time data pattern analysis.
• Customer support: Process inquiries, complaints, and support requests more efficiently when our agents can access relevant account information.
• Platform improvements: Analyze usage patterns in aggregate, non-identifiable form to improve platform design, performance, and content.
• Marketing communications: Send bonus offers, promotions, and new product information via email or in-app notifications — only if you have given consent to receive such communications.
• Legal compliance: Fulfill reporting obligations to relevant authorities including the Financial Intelligence Unit (FIED) under the Anti-Money Laundering Act 2001.

Data Sharing with Third Parties

Jqkslot does not sell or rent your personal data to any party. However, under certain limited circumstances, we may share information with the following parties:

• Payment service providers: Required financial data is shared with approved payment processors such as FPX, DuitNow, Touch 'n Go, and GrabPay solely to facilitate transaction processing. All such providers are bound by strict data protection agreements.
• Game providers: Usernames and account IDs are shared with third-party game software providers (such as Pragmatic Play and Evolution Gaming) to enable access to their games.
• Identity verification services: Your KYC documents are shared with accredited identity verification service providers to authenticate the validity of your documents.
• Government authorities: We are legally required to disclose certain information to authorities such as the police, MACC, or Bank Negara Malaysia upon receipt of a valid legal order from those bodies.
• Business transfers: Should jqkslot undergo a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance if this occurs.

Data Security

Data security is jqkslot's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your data is always protected against cyber threats.

• 256-bit SSL encryption: All communications between your device and our servers are encrypted using TLS 1.3 protocol with AES-256 encryption. This means that even if your data is intercepted, it cannot be read by any unauthorised party.
• Layered access control: Player data is accessible only to staff with legitimate authority and a clear business need. All access to sensitive data is logged and regularly audited.
• Two-factor authentication (2FA): Our system supports two-factor authentication for all admin accounts and encourages the use of 2FA for player accounts as an additional layer of security.
• 24/7 threat monitoring: Our cybersecurity team continuously monitors systems using advanced intrusion detection tools to identify and respond to any threats in real time.
• Regular penetration testing: We conduct regular security testing and audits by independent third parties to identify and address any system vulnerabilities before they can be exploited.
• Secure data backup: Your data is securely backed up across multiple locations with full encryption to ensure continued availability even in the event of a technical incident.

While we take all reasonable precautions, no security system can be guaranteed 100% safe. In the event of a data breach affecting your information, we will notify you within 72 hours via your registered email.

Cookies and Tracking Technologies

Jqkslot uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and ensure platform security. The following are the types of cookies we use:

• Essential cookies (required): Required for core platform functions such as login authentication, game sessions, and security verification. These cookies cannot be disabled as they are critical to platform operation.
• Preference cookies: Save your settings and preferences such as language, theme, and display configuration to deliver a more personalized experience on future visits.
• Analytics cookies: Helps us understand how users interact with the platform using analytics tools processed internally. This data is collected in aggregate form and cannot be used to identify individuals.
• Security cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from attacks such as CSRF and session hijacking.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For detailed instructions on managing cookies in your browser, please refer to your browser's help documentation.

Data Retention Period

We retain your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account remains active and for 7 years following account closure to meet legal audit requirements in Malaysia.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's Companies Act, tax legislation, and FIED requirements under AMLA.
• Security logs: Access and security activity logs are retained for 2 years to enable investigation of security incidents that may be detected at a later stage.
• Support communication data: Communication records with the customer support team are retained for 3 years for training and service improvement purposes.
• Cookies and session data: Session cookies are automatically deleted when you close your browser. Persistent cookies expire according to a set duration, typically between 30 days and 1 year.

Once the retention period expires, data is securely deleted using industry-standard methods to ensure it cannot be recovered.

Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

Child Protection

Jqkslot is an online gambling platform strictly dedicated to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

All new account applicants are required to verify their age during registration and complete a strict KYC process before being permitted to make deposits or withdrawals. This verification process includes checks against official government-issued identification documents.

If we discover that personal data of underage individuals has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted from our systems within 48 hours. Any remaining balance, if applicable, will be returned to the rightful account owner.

Parents or guardians with concerns about possible use of our platform by a child in their care may contact our support team for immediate assistance.

Amendments to the Privacy Policy

Jqkslot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Any material changes will be communicated to you via:

• Prominent notifications on the platform's homepage for at least 14 days before changes take effect.
• Email notification to all registered members at least 7 days before changes take effect.
• In-app notifications for jqkslot mobile app users.

The "Updated" date at the top of this document will always reflect the date of the latest amendment. Continued use of the jqkslot platform after any amendment takes effect will be considered your acceptance of the revised Privacy Policy.

If you disagree with any amendments, you have the right to close your account and stop using our platform before the changes take effect. Account closure requests must be submitted via Live Chat or by emailing our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected] (Subject: "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the Live Chat icon at the bottom-right corner of the platform.
• Response time: Privacy-related enquiries will be responded to within 14 business days. Urgent cases involving security breaches are handled within 24 hours.

For formal complaints that cannot be resolved through our internal channels, you may also submit a complaint to the Personal Data Protection Commissioner of Malaysia via the official website of the Department of Personal Data Protection Malaysia.